Shipping & Delivery

Domestic

At Kumaransilksonline we are committed to delivering your orders in time and in good condition, we use reputed express companies like DHL , Blue Dart Express etc. to ship your orders.

We offer Free Shipping in India and we normally ship your orders within 2-3 working days. However if your order is customized, shipping might take up to 10 days or in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.

We ship on all week days (Monday to Saturday), excluding public holidays. and your order will reach you through the express companies as per their delivery schedule and depending on the delivery address.(To some cities/towns, it can take up to 5 days from the time of pick up to deliver a consignment.).

In order to provide good service and timely and efficient deliveries, please give us a clear and complete shipping address with contact telephone/mobile numbers at checkout.

In case you would like to change the shipping address you have specified while placing the order, you can send us a message at orders@kumaransilksonline.comclearly mentioning your order number and we will try to accommodate the change if the goods have not been dispatched from our end.

Please check if the packaging is tampered with or damaged, before accepting delivery of the goods, and refuse to take delivery of the package, if you believe that the product is not in good condition, or and call our Customer Care 044-24348844 or log on to www.kumaransilksonline/feedback, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Shipping charges are typically non-refundable, unless the product is returned due to a manufacturing defect. kumaransilksonline.com reserves the right to determine whether the product has a manufacturing defect or otherwise.

You may track the shipping status of your order on our website, by clicking at Track your Order section.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Cash on Delivery - Terms and Conditions 

By availing yourself of the Cash on Delivery facility, you are agreeing to the following terms and conditions.

Cash on Delivery (COD) facility will be available only for orders up to Rs. 5000/-

Only cash payments/UPI payment will be accepted while delivering the order under the COD

Demand Draft / Cheques will not be accepted for orders booked under the COD method of payment.

International 

At Kumaransilksonline we are committed to delivering your orders in time and in good condition, we use reputed express companies like DHL , Blue Dart Express  etc. to ship your orders.

We ship to over 200 countries all over the world. All International shipping locations are listed as options during checkout. Shipping Charges are based on shipping destination and weight of product purchased at 500 gram slabs.

We normally ship your orders within 2-3 working days. However if your order is customized, shipping might take up to 10 days or in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.

We ship on all week days (Monday to Saturday), excluding public holidays. and your order will reach you through the express companies as per their delivery schedule and depending on the delivery address. To ensure safe delivery of the products are 3 layers packed. All orders shipped are fully insured with no extra cost to you.

Remote Area Surchage 

This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be informed to you before shipping the goods. You have to pay the surcharge through the website in such a case.

We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.

In order to provide good service and timely and efficient deliveries, please give us a clear and complete shipping address with contact telephone/mobile numbers at checkout.

In case you would like to change the shipping address you have specified while placing the order, you can send us a message at support@kumaransilksonline.com clearly mentioning your order number and we will try to accommodate the change if the goods have not been dispatched from our end.

Please check if the packaging is tampered with or damaged, before accepting delivery of the goods, and refuse to take delivery of the package, if you believe that the product is not in good condition, or and call our Customer Care  044-24348844  or log on to www.kumaransilksonline/feedback, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

Shipping charges are typically non-refundable, unless the product is returned due to a manufacturing defect. kumaransilksonline.com reserves the right to determine whether the product has a manufacturing defect or otherwise.

Customers with shipping addresses outside of India are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

You may track the shipping status of your order on our website, by clicking at Track your Order section.

Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.